Technicians should provide top-class customer services. They should have solid analytical and problem-solving skills. Administrators must have excellent written and verbal communication skills, as they should communicate complex concepts in a simple manner to people from non-technical backgrounds. They should be able to adhere to schedules strictly.

Administrators organize and configure equipment, such as desktops/laptops, printers, copiers, scanners, and faxes. They work with business application teams and server administrators for appropriate projects. Technicians assess third-party applications for deployment and incorporation into existing commercial operations. They install new computers and peripherals.

Technicians should possess simple system administrator skills, such as handling virus protection updates, domain account management, systems monitoring, and servers. They must grasp common network concepts and protocols, including WINS, TCP/IP, DNS, RPC, OSI, DHCP, NTLM, etc.

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