In order to become an IT assistant, applicants are usually required to obtain a bachelor’s or associate’s degree in IT, or a related field. These may include subjects such as computer science, electronics, software, information systems, or telecommunications.

IT assistants use their diverse skills to perform many daily duties. They provide administrative support such as: answering and transferring calls, proofreading, data entry, and operating essential office machinery (printers, copiers, etc.). They also assist in solving customer problems in a professional manner.

When they are not helping with technical issues, IT assistants will prepare and maintain company documents around policies and procedures. They also back up and control access to valuable data and install new hardware or software, ensuring that a company’s data storage and communication are up to date.

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