How is the British Airways staff service at the ORD Terminal? At British Airways ORD Terminal employees are renowned for providing courteous and competent service. Agents provide passengers with clear directions during the quick and easy check-in process. The airport's ground crew provides assistance to ensure that boarding and luggage claims go smoothly. Excellent service to customers is provided through flight attendants, who ensure passengers' comfort during the trip. In general, passengers report having a good experience with workers who go above and beyond to fulfill demands. In general, the employees of British Airways at ORD maintain excellent service standards.